privacy policy

Our Matcha Place (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us—online or in person.

1. Information We Collect

We may collect the following categories of personal information:

  • Contact Information: name, email address, phone number

  • Order & Payment Info: billing/shipping address, order history, payment method (processed securely via third-party providers like Square or Toast)

  • Communication Preferences: marketing opt-ins, email or text preferences

  • Device & Usage Data: IP address, browser type, access times, pages visited (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

  • Fulfill orders and process payments

  • Communicate updates, offers, and event details

  • Improve our website, menu, and customer experience

  • Respond to inquiries or support requests

  • Comply with legal obligations

3. How We Share Information

We never sell your personal data. We may share limited information with:

  • Service Providers (e.g., email platforms, POS/payment processors)

  • Legal Authorities if required by law or to protect our rights

  • Third-party Tools for site functionality (e.g., analytics, scheduling, or marketing)

4. Your Choices

  • Opt-Out: You can unsubscribe from marketing emails/texts at any time

  • Cookies: You may disable cookies in your browser settings

  • Access/Update Info: Email us to review or update your personal data

5. Data Security

We use industry-standard security practices to protect your data. However, no method of transmission over the internet is 100% secure.

6. Children’s Privacy

We do not knowingly collect personal information from anyone under 13. If we become aware, we will delete it promptly.

7. California Residents – Your Rights

If you're a California resident, you may request:

  • What personal information we collect and why

  • A copy of your data

  • Deletion of your personal information

  • To opt out of data selling (we don’t sell data)

To make a request, contact us at contact@ourmatchaplace.com.

8. Contact Us

Have questions or want to make a request? Reach out anytime:
Email: contact@ourmatchaplace.com

Effective date: August 7, 2025